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Policies and Guarantees


When you shop with the Trek Store of Davenport you can be assured that that we want our customers to be satisfied. We allow 14 days to evaluate the product in real world conditions to determine if the product is right for you. If it didn’t meet your expectations just bring it back, and we will find the right product for you. Items purchased may be exchanged for a different product or refunded for the price on your original register receipt*.

Bicycles: Simply not comfortable on your new bike? Let’s schedule you for a “re-fit”, and we can discuss the best course to getting you comfortable and riding pain free. We do not accept returned bikes once they have left our store. 

Bontrager Clothing, Parts and Accessories: Bontrager makes some of the best aftermarket products including helmets, shoes, seats, tires, and clothing. Purchase any of these and know we will gladly exchange or refund your purchase if not satisfied within 30 days of the date of purchase. The only exception is original equipment that is included as part of the bike specification.

**We reserve the right to decline excessively used or abused returns.

*Excludes clearance and close out items. 

48 Hour Guarantee

We know your bike is your soul mate! Don’t suffer from separation anxiety! Bring your bike in for service and we’ll get the two of you back together so fast you won't notice you had any time apart!

Fast 2-Day Service Turnaround 
Our Fast 2-Day Service Turnaround Guarantee is simple. Just bring your bike in for service, and we’ll start the clock! We will have your bike finished within 2 business days*! Give us your phone number and email address so we can call you and/or send you an email when your bike is ready.
*Guarantee assumes all parts needed are in stock when the bike is dropped off. If we have to order parts the clock starts as soon as we have the parts in store. Business days are considered Monday-Friday and exclude holidays.

Every Day Low Price Guarantee

We know you work hard for your money, so we want to look out for you when shopping with us. Our goal is to always have the lowest price, so we can be your one stop shop. If you find the same item for less at a competing bike shop we will happily match the price.

*Must be the exact same item, including size, color and year. Item must be in stock at an authorized US dealer of that product. We must be able to verify price difference with the original copy of an ad, link to the website, etc. We reserve the right to not match items that are below our cost. Other offers, such as 12 month no interest financing and discount coupons, cannot be combined with our price match guarantee. Please note most major manufacturers do not directly sell items on Ebay, Amazon, or other similar sites. Items found on these sites are generally not being offered by “authorized dealers” and are not covered by our price match. Buyer beware! Manufacturers won’t warranty products sold through these channels as they are not being sold by a source authorized by the manufacturer. Not sure, just ask us.

Trade In Trade Up Kids Bike Program

When your child has outgrown a bike purchased from us, you can trade it up for the next size with our Kids Bike Trade-Up Program. Simply bring it back to our store within 3 years, and we’ll give you a credit of up to 40% of the purchase price to use toward your child’s next bike.

The Kids Bike Trade Up program includes all 12”, 16”, 20”, and 24” kid’s bikes.

The fine print: BMX, Tag A Longs, Trikesters and Kicksters are excluded. Trade in value depends on the condition of the bicycle.